Privacy Policy
This Privacy Policy will tell you what information Adaptive Health processes, collects, or stores when you and others visit and interact with our websites, including on a mobile device (“Device”) or using a mobile messaging service provided through one of our partners, and other platforms where the policy is located (the “Platform”), how we use or share it and what choices you have about how that information is used or shared. This includes all of the Adaptive Health company websites (including any pre-sale pages), which are all owned and operated by Adaptive Health and its affiliates including Healthy Directions, LLC ("Adaptive Health", "we", "us" or "our"). We collect information from you and other users in connection with the sale of our dietary supplement products, services, including any related webinars, programs or other features (collectively, "Services").
We urge you to read our entire Privacy Policy so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment. This policy may be revised at any time, including by changes to our mobile messaging service provider platform. We may also provide other privacy notices on specific occasions when we are using your Personal Information in ways that differ from what we have described here, so that you are aware of how and why we are using such information and what your rights are with respect to such use.
By consenting to our collection, use and disclosure of your Personal Information through your use of our website and services, you will allow us to fulfill the purposes for which we collect your Personal Information, as described above and in this Policy.
For jurisdiction-specific rights, please see Section VI for additional terms and protections.
Personal Information is information relating to an identified or identifiable natural person. We do not consider personal information to include information that can no longer be used to identify a specific natural person, whether in combination with other information or otherwise. We collect this information solely to provide our consumers with excellent goods and services, and only collect and use the least amount of information required to do so. We only share this Personal Information with our trusted business partners to help us serve you, our customers. The data we collect, and use may include actively collected information and passively collected information, described in more detail below.
I. Information You Voluntarily Provide
Personal/Contact Information
When you interact with our Site, for example, placing an order, creating an account and/or profile, providing us with information on a web form, quiz, connecting with us through one of our social media pages, chat with a customer support specialist or purchasing a product or subscription on our Site, we may collect your name, email address, mailing address, contact numbers, credit card number, and expiration date, and other data detailed in the section below. The personally identifiable information we collect when you place an order, create an account and/or profile or purchase a product or subscription on our Site may be used for the purposes outlined in this policy, including:
- to fulfill your requests for products and services
- to notify you of order, delivery, and shipment statuses
- to provide you with offers from Adaptive Health and its affiliates
- to enhance your experience with us
- to contact you when necessary
- as further described in detail in Section IV below.
TYPES OF INFORMATION WE COLLECT
The information obtained depends on the context of your interactions with us and may include the following:
- Account information. For example, we may collect your contact information that you provide including name, mailing, billing, or shipping addresses, unique personal and online identifiers, telephone number, authorization credential tokens, credit card and payment information, email addresses, and mobile phone number.
- General Personal Data. For example, we may collect your date of birth, age, or gender (should you take an optional quiz). If you decide to take an optional quiz, your answers may reveal consumer health data or sensitive information, as defined under applicable law.
- Careers. For example, we may collect your resume and employment and education history when you apply for a job on our platform.
- Content that you post. This includes content posted on our Platform or sent to us in a message through the "Contact Us" page, chat, blogs, or call center.
- Social media information. This includes online information about you that you or others have posted.
- Unsolicited information. Through our chat services and customer service interactions, we know that sometimes customers and users of the Services choose on their own to voluntarily provide Personal Information, including sensitive personal information (e.g. information about your race or ethnicity, religious beliefs, sexual orientation, and political opinions), that we have not requested and do not require. If you do not wish for us to have unsolicited sensitive personal information, please do not disclose it to us.
Information Provided in Optional Surveys
- We may periodically ask customers to participate in online surveys or fill out online questionnaires concerning topics such as the effectiveness of our products, advertising effectiveness and customer satisfaction. All surveys and questionnaires are optional, and the information collected will not be associated with any user's personal information. Information gathered may be shared with third parties in order to improve customer satisfaction and product effectiveness. No personal information of any user will be connected to survey or questionnaire results.
II. Information Collected Automatically
Adaptive Health also collects information automatically and passively, such as how you use our Site, as described below.
- Commercial information. For example, we may collect personal information that could identify you and relates to the products or services in which you are interested or have considered or purchased.
- Device information. This includes the type and model of Device or identifiers you use to access our Platform, IP address or operating system, and geolocation information.
- Other information. We also collect non-personally identifiable information through our Internet log files, which record data such as user IP addresses, language, zip code, area code, location, time zone, browser types or search history, the site you came from, the site you visit when you leave us, how you interact with an e-mail message or advertisement, domain names, and other anonymous statistical data involving the use of our Site. This information may be used for our business purposes.
- Combining Information. We may combine the information we collect through our Platform. We may link this information to personally identifiable information for these and other purposes, including personalizing your experience on our Site.
III. Information We Collect From Third Parties & Affiliates
We collect personal information about you from third parties in connection with our Site and Services, including from the following sources:
- Service providers that we engage to perform portions of our Services or provide functionality or features made available through our Site or app
- Advertising providers, including online advertising networks and analytic vendors
- Social media platforms, including Facebook, FitBit, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, and YouTube
- Promotional partners
- Companies (such as Braze, Inc., Five9, Inc., Attentive Mobile, Inc., and Quiq, Inc) that facilitate emails, chats and text messages between you and us.
- Your contacts or friends who provide your information
Additionally, we may collect some or all of your Personal Information from our parent company, affiliates, any subsidiaries, joint ventures, or other companies under a common control.
IV. What Adaptive Health Does With Your Information
HOW WE USE PERSONAL INFORMATION
Examples of how we may use your information include:
- To Provide our Products and Services. We may use your information to fulfill your requests for products or services, for account management, to provide customer support and process requests.
- To Run and Improve our Platform and Business. We may use your information to improve our products and services, make our Platform and business better, and to customize your experience with us.
- To Communicate with You. We may communicate with you about your account, this Policy, or our Platform terms and conditions.
- To Verify Your Identity. This includes verifying your identity through other authorization information you provide, for example AppleID and determining your eligibility for our products and Services.
- For Marketing Purposes. We may communicate our email newsletter to you, provide you with information about our company, including advertising or providing you with information about products and offers and sending you communications, including through the mail, email, phone calls, push notifications, or text message. For more information about your choices related to these communications, see the Choices section below.
- To Perform Data Analytics. This may include monitoring and analyzing user activity, market research, customer segmentation, financial analysis, and evaluating the effectiveness of our marketing activities.
- To Respond to Your Requests or Questions. This may include responding to your feedback.
- For Customer Satisfaction. Adaptive Health periodically asks customers to participate in online surveys or fill out online questionnaires concerning topics such as the effectiveness of our products, advertising effectiveness and customer satisfaction. All surveys and questionnaires are optional, and the information collected will not be associated with any user’s personal information. Information gathered may be shared with third parties to improve customer satisfaction and program effectiveness.
- For Referrals. From time to time, Adaptive Health collects third-party email addresses or other contact information from our users and customers so that Adaptive Health may send information to their friends and family on an as-requested basis, such as for referral coupons. We also require the same when users utilize certain functions such as "email this to a friend" features.
- For Security Purposes. This could include monitoring the information security of our websites protecting our company and consumers who use our products and services, protecting our Platform, or investigating a potential fraud.
- As Otherwise Required or Permitted by Law, or including where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, where you have already made the information public, or As We May Notify You.
Will Adaptive Health disclose the information it collects to outside parties?
From time to time, we may make your personal information such as name, email address, and postal address available to other businesses whose products or services might be of value to you. If you do not want us to share your information with other companies or organizations for their marketing purposes, please let us know by emailing us at privacy@adaptivehealth.com. If you opt-out of promotional or newsletter emails from Adaptive Health, we may continue to send you certain communications such as service announcements and administrative messages, relating to Adaptive Health that are necessary to our relationship with you.
HOW WE SHARE PERSONAL INFORMATION
We may share your personal information in the following ways:
- Internally. We may share personal information, including unsolicited, sensitive personal information, with our parent company, affiliates subsidiaries, joint ventures, or other companies under a common control.
- With Our Service Providers. We may share your personal information with third parties who perform services on our behalf. This may include companies that send emails on our behalf or help us run our Platform. For example, we use RechargeSMS and Attentive for SMS distribution and subscription management, and Five9 and Attentive to facilitate our online chat features, and Five9, Braze, Gorgias, and Attentive record data and the substance of chats collected via the chat feature. For more information about Five9, please visit: https://www.five9.com/legal. For more information about Attentive, visit: https://www.attentive.com/legal/privacy. We also use Quiq to facilitate texting chat features. For more information about Quiq visit: https://quiq.com/privacypolicy/.
- With Our Business Partners. Adaptive Health shares your information (other than payment information) with third-party vendors for shipping and billing purposes and with other third-parties that provide a service for Adaptive Health to help us operate our business and the Site and administer activities on our behalf.
-
With Third Parties for Marketing Purposes. Adaptive Health may also provide your information and aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors. This may include the delivery of interest-based advertising, analytics, reporting, or strategy. For example, we use HotJar, LiveIntent, and Google Analytics, a service provided by Google, Inc., to gather information about your preferences and how you and other users engage with our Site and app. We partner with Taboola to deliver targeted advertising using pixel tags. For more information about Adobe Analytics, HotJar, Google Analytics, and LiveIntent please visit:
In addition, we partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit: https://privacy.microsoft.com/en-US/privacystatement.
Rakuten Advertising
For those of you with accounts with Rakuten Advertising, we partner with Rakuten Advertising, who may collect Personal Information when you interact with our site. The collection and use of this information is subject to the privacy policy located here: https://rakutenadvertising.com/legal-notices/services-privacy-policy/.
As noted in Rakuten’s policy, Rakuten may combine your Personal Information received from us with information from other third-party data providers to Rakuten, such as ad networks or Rakuten’s corporate affiliates, with information about how users interact with advertisements across devices to enhance or validate the accuracy of the information that Rakuten receive from us and its other customers.
You can opt out of it here: https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/
- With Any Successors to All or Part of our Business or One of Our Brands. Adaptive Health may also sell, transfer, or otherwise share some or all its assets, including your personally identifiable information and non-personally identifiable information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity’s planned use or sharing of your information differs materially from that set forth in this Privacy Policy.
- For Other Reasons We May Describe to You.
In addition to what we have described above, Adaptive Health may also disclose your personal information to third-parties in certain limited circumstances, as follows:
- as necessary if we believe that there has been a violation of our Site Terms and Conditions, of the law, of our rights or of any third party;
- to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
- to share your account information with other members of your household.
Credit Card and Payment Information. Adaptive Health may share your payment information with its payment processors, such as PayPal and Apple Pay. Adaptive Health does not share your payment information with any other third parties.
Text Messaging. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How does Adaptive Health protect customer information?
All information collected by us is maintained in a reasonable manner and pursuant to applicable law. The importance of security for all Personal Information associated with those who access or use our websites and the services they offer is of utmost concern to us. We employ commercially reasonable physical, technological, and administrative safeguards to protect your Personal Information using industry standard technology. Your Personal Information resides on a secure server that only selected Adaptive Health employees and contractors have access to via password. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking, processing agents and distribution institutions that employ appropriate security safeguards. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through our websites cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you use passwords, ID numbers, or other special access features on our website(s), it is your responsibility to safeguard them and utilize strong, complex passwords. If you have a user account on any of our websites, you agree to maintain the confidentiality of your account details and notify us immediately of any unauthorized use of your account or any other security breach relating to your account. We are not liable for any loss or damage arising out of your failure to comply with this section.
Mobile Devices/SMS Messaging/Third-Party Fees
The Adaptive Health mobile messaging service (the "Service") is offered through a third-party partner. We may modify or cancel the Service or any of its features without notice. From time to time, we may make mobile device applications and mobile marketing campaigns available to you and may allow you to register for services that involve push notifications and/or emails being sent to your mobile Device. You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Adaptive Health to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message frequency varies. Msg & Data rates may apply. Mobile marketing campaigns may involve your sending text message or e-mail from your mobile Device to us or a third-party campaign operator. An autodialed text message, e-mail or other response will then be sent to your mobile Device. Opting to participate in a campaign is 100% your choice. Your consent to receive marketing text messages is not a condition of any purchase, and you may opt out at any time.
If your mobile number is registered on any state or federal Do Not Call list, but you then opt-in to our Service, then you are agreeing to receive text messages and supersede your prior decision to be placed on the Do Not Call list.
Promotional messages on shortcodes 231231, 321321, 369369, 42424, 508508, 52926 and 215215 are recurring messages. You are responsible for obtaining access to the mobile Device services. Such access may involve third-party fees, including mobile carrier, text messaging, or airtime charges. You are solely responsible for those fees, including any and all fees associated with the use of the applications, delivery of the messages, emails or other materials to your mobile Device. Please consult your mobile service provider's pricing plan prior to purchasing or downloading any application or registering for any such service to determine the charges for sending and receiving push notifications or emails from/to your mobile device. You will be given the opportunity to opt-in to receive push notifications or emails to your mobile Device at the time you register for the campaign and with each message or email you receive. To stop receiving text messages, text "STOP" to our shortcode by responding to any text message received from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just re-subscribe in the same manner that you previously used to sign up. If you have subscribed to other Adaptive Health mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us at https://adaptivehealth.com/contact, privacy@adaptivehealth.com, or 1-855-774-8219. Carriers are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
We collect various information on our behalf from and about you, including information you directly provide when you use the messaging service (the "Service"). When you engage in these mobile marketing campaigns, we and the third-party campaign operator that we work with may collect your cell phone number, the name of your wireless service provider, images that you send using your cell phone as part of the campaign, and other relevant information. Except to the extent required by law, text messaging originator opt-in data and consent will not be shared with any third parties.
When you send messages via the Service, we will also collect your messaging history and any information included in those messages. We may also collect information about you using cookies or similar technologies. If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service. We use your information to deliver, analyze, maintain and support the Service. We may also use your information to enhance the Service features and customize and personalize your experiences on the Service.
We respect your right to privacy. For further information on how we collect and use your personal information, please see our Privacy Policy.
Our Social Media Pages & User Review Platforms
Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country.
As part of our Services, you have access to our social media pages and user review platforms, (collectively, "Forums"). When leaving a product review, you are required to include your name, e-mail address, and zip code. Social Media Pages give our customers the opportunity to interact with us or others. Forums are moderated to help keep inappropriate messages from being posted. You are offered the opportunity to include your email address with your message, but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information through or on these Forums your information can be viewed, collected and used by others. In short, if you post personal information in a Forum that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any third-parties. By posting any comments, pictures or other information ("Content") in a Forum hosted by us, you grant us a non-exclusive, irrevocable, perpetual and worldwide right to copy and post both such Content within our Site, and those of our parent, affiliates, subsidiaries, assigns, agents and licensees and any social media outlets and advertising medium through which we are engaged or elsewhere on an Adaptive Health Site, without any further notice to you or any remuneration therefor.
Storage of Information
Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country.
V. Your Rights and Your Consent
This Privacy Policy sets forth our current policies and practices with respect to Personal Information, including Sensitive Personal Information, of the users of any of our websites. "Personal Information" is any information about an identifiable individual, which includes information such as full name, e-mail address, mailing address, phone number and sales delivery, billing and credit card information. “Sensitive Personal Information” is personally identifiable information that reveals particularly sensitive information such as geolocation data. By using our websites, you agree with the terms of this Privacy Policy. Whenever you submit information to us through our websites, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. You can withdraw your consent at any time. However, if you choose to do so, we may not be able to offer you the functionality and services of our websites (for example, if you do not provide your payment information, we cannot process an order for you through our website).
A Special Note to Parents or Legal Guardians
Adaptive Health web sites are intended only for consumers who have reached the age of majority. This Site is neither intended for nor directed to anyone under the age of majority and we shall not knowingly solicit or collect any personal information from such individual under the age of majority. If you are a parent or legal guardian and think your child under the age of majority has provided us with personal information, please contact us at privacy@adaptivehealth.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries "COPPA Information Request." Parents, you can learn more about how to protect children's privacy on-line here.
CHOICES REGARDING YOUR INFORMATION
You have certain choices about how we use your personal information. Certain choices you make are browser and device specific. Note that you will still receive transactional messages from us, including responses to your inquiries. To opt out of receiving our marketing communications, you can follow the instructions contained below.
Cookies
When you use our Site, we gather web traffic information via "cookies". Cookies are small pieces of digital information stored by your browser on your computer and track initial and returning visits, browsing patterns on our Site, and products ordered and viewed. Our cookies do not contain personally identifiable information, but they enable us to identify you as a repeat visitor and help us personalize your online experience. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. For more information on how to control browser cookies, click here.
You need to have cookies enabled on your computer to use our Site. If you do not accept cookies to use our Site, you may not be able to use certain resources or features of our Site.
Flash Cookies
Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies, and they are not placed on your computer. You may need to take additional action to manage flash cookies, which you can learn more about here.
Web Beacons, Pixel Tags, and 3rd Party Cookies
Adaptive Health, or third parties engaged by us, may use web beacons on some pages of this Site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page.
When the HTML code for the web beacon points to a website to retrieve the pixel image, information can be passed along such as the IP address of the computer that requested the image, the time the web beacon was viewed and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT pass or read personally identifiable information about you.
Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of promotional campaigns or to optimize advertising once a user leaves a website. View your browser’s help section to determine how to configure your browser to reject or manage first-party (i.e., Adaptive Health) and/or third-party cookies. Adaptive Health shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns but does not disclose personally identifying information to these vendors.
Third-party ad servers may track anonymous website usage through web beacons on our Site and other websites. They do this by setting a cookie (or reading a cookie previously placed by them) on users’ computers to track the activities of users who view a web page that contains web beacons. Third-party ad servers may use information about your visits to this Site and other websites to provide advertisements about goods and services that may be of interest to you. Periodically, upon our request, third-party ad servers may report the anonymous data that they collect on our behalf back to us for our internal use and analysis and our treatment of this anonymous data is governed by the terms of this Privacy Policy. To learn more about targeted advertising, these providers, or how you may opt out, please visit the Digital Advertising Alliance’s consumer choice page at https://www.aboutads.info/choices. Technologies other than http cookies may be used by third-parties in a similar way, to recognize the email recipients’ computer or device and to keep track of which user identities match to which devices or browsers, and those technologies may not respond to browser settings that block conventional cookies. You may opt out of many of these types of technologies by visiting the National Advertising Initiative’s opt out page at https://www.networkadvertising.org.
Email Tools: You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message.
How we respond to "DO NOT TRACK" signals
As required by law, we recognize Do Not Track Signals and Global Privacy Controls associated with your browser. If your browser has these signals enabled, we will only lodge strictly necessary cookies if your browser permits those cookies.
We may use cookies and web beacons for insight with respect to the usage of the Site, and so that we could continually improve our customer’s experience. At times, we use third parties to analyze usage of our website. However, we do not disclose your personally identifiable information to such third parties. The tools we use to perform this tracking, including Google Analytics, and HotJar all respect Do Not Track signals from your browser.
VI. State Privacy Notices
Revisions to these State Privacy Notices
We may update these Privacy Notices at any time, by posting the amended version on this Site including the effective date of the updated version. By accessing the Site or purchasing products after we make any such changes to these Privacy Notices, you are deemed to have accepted such changes. Please check these Privacy Notices regularly, and before you submit additional Personal Information via the Site.
CALIFORNIA PRIVACY NOTICE
The California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), requires us to make specific disclosures about how we collect, use, and share the personal information of California residents who are subject to CCPA ("California Consumer Personal Information"). CCPA also grants such California residents certain rights related to their personal information.
This section of our Privacy Policy explains our collection and use of California Consumer Personal Information and includes instructions for California residents who wish to exercise their rights under the California Consumer Privacy Act. Note that this section does not apply to the Personal Information of California residents that we collect in the employment context or in certain business transactions. This section also does not apply to any Personal Information that may be captured by our customers using our products or services.
Information about the categories of Personal Information we have collected and shared in the preceding twelve (12) months is described below:
| We may collect this category of California Consumer Personal Information. |
Do we use and share this category of Personal Information for "business purposes?" |
Do we use and share this category of Personal Information for "commercial purposes?" |
Do we "sell" this Personal Information? |
Identifiers
- real name, alias, postal address, Internet Protocol address
|
YES |
YES |
YES |
| Customer records containing personal information |
YES |
YES |
YES |
| Characteristics of protected classifications under California or federal law |
YES |
NO |
NO |
Commercial information
including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
|
YES |
YES |
YES |
Internet or other electronic network activity information
including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
|
YES |
YES |
Yes |
| Geolocation data |
YES |
YES |
NO |
| Audio, electronic, or similar information |
YES |
NO |
NO |
| Professional or employment-related information |
YES |
NO |
NO |
| Non-public personal education information |
YES |
NO |
NO |
| Inferences drawn from the above categories of information to create a profile about preferences |
YES |
YES |
YES |
- We collect California Consumer Personal Information as described above in Sections 1-3 of this Policy.
- We use the California Consumer Personal Information we collect for "business purposes" and "commercial purposes" as these terms are defined in CCPA. These purposes are as described in the "HOW WE USE PERSONAL INFORMATION" section of this Policy.
- We share California Consumer Personal Information we collect with third parties as described in the "HOW WE SHARE PERSONAL INFORMATION" section of this Policy.
California Residents Rights under the CCPA: Subject to certain exclusions, the CCPA, allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information give consumers the following:
- The right to request the following information regarding our use of your California Consumer Personal Information ("Right to Know"):
- The categories of your Personal Information that we have collected
- The purposes for which we have collected or used such California Consumer Personal Information
- The categories of sources for the California Consumer Personal Information we have collected about you
- The categories of third parties with whom we have disclosed your California Consumer Personal Information
- If we have disclosed your Personal Information for a business purpose, a list identifying the California Consumer Personal Information categories that each category of recipient obtained
- If we have sold your personal information, a list identifying the California Consumer Personal Information categories that each category of recipient purchased.
- The right to receive a copy of your California Consumer Personal Information.
- The right to request us to delete your Personal Information when we no longer need such data in connection with our Services (subject to certain exceptions that may apply under applicable law).
- The right to equal rights and services. This means that we are prohibited from discriminating against you if you exercise your rights under CCPA.
- Notice of Right to Correct. California law also provides consumers the Right to Correct. This right allows consumers to contact us and request that we correct inaccuracies in a consumers' Personal Information. Subject to applicable law, you can correct errors in your data by contacting us.
- Notice to Limit the Use or Disclosure of My Sensitive Personal Information. California law also allows you the right to limit the use or disclosure of your Sensitive Personal Information except as necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such goods and services. You have the right to submit a verified request to us to limit the use or disclosure of your Sensitive Personal Information.
The categories of Sensitive Personal Information that we may collect about you are described below:
| We may collect this category of "Sensitive Personal Information" |
Do we use this category of sensitive personal information for "business purposes?" |
Is this category shared or sold? |
| Precise geolocation |
YES |
Shared with Subsidiaries |
- The right to opt out of the sale of your Personal Information.
Do Not Sell or Share My Personal Information: Notice of Right to Opt-Out of the Sale or Sharing of Personal Information
We engage in the "sale" of personal information, as defined by the California Consumer Privacy Act ("CCPA") with certain marketing co-op platforms that use customer data as part of the cooperative marketing database to help companies gain prospective new customers. Adaptive Health does not knowingly sell the Personal Information of minors under the age of 16 without receiving affirmative authorization. Under California law, residents of California may request that we cease selling or sharing their Personal Information ("Request to Opt Out").
California residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail address
- The request that you are making, (that you are making a Request to Opt Out or any other request rights set forth above that are provided to California Residents).
If we are able to find your information in our system and you have made a request to be opted out of the sale of your personal information, we will complete your request and forward it to those entities with which we sell or share data and send you a confirmation.
In compliance with CCPA, we maintain records of consumer requests for at least 24 months.
Only you, or someone legally authorized to act on your behalf ("Authorized Agent"), may make a verifiable consumer request related to your California Consumer Personal Information. Please understand that we are required to verify requests to access, delete, or correct personal information and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with California Consumer Personal Information if we cannot verify your identity or authority to make the request and confirm the California Consumer Personal Information relates to you.
Use of authorized agents
You may use an authorized agent to make a Request to Opt-Out, a Request to Limit Use or Disclosure, a Request to Know, a Request to Correct, or a Request to Delete. To do so, please have your authorized agent contact us using one of the methods, and providing the requested information above, to make the request. Please note that your agent must provide us with a signed document evidencing your authorization for the agent to operate on your behalf related to these requests. We may also ask to contact you to verify the request.
Please note that under the California Regulations and the California Consumer Privacy Act, a copy of your agent’s request will be kept.
If any request under California law is denied or denied in part, you will be alerted to that fact and provided an explanation.
Making a verifiable consumer request does not require you to create an account with us. We will only use California Consumer Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
California's "Shine the Light" law. California's Civil Code section 1798.83 requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third-party businesses for the third-party businesses' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third-party businesses for the third-party businesses' direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. We have such a policy in place. As discussed above, if you wish to opt-out of our sharing of your information with third party businesses for the third-party businesses' direct marketing purposes, please opt-out here. You can also make a request, by sending us an email at privacy@adaptivehealth.com or writing to us at the address listed below. Indicate in your email or letter that you are a California resident making a "California Shine the Light" inquiry.
NEVADA PRIVACY NOTICE
If you are a Nevada resident, under Privacy and Security of Personal Information Chapter of the Nevada Revised Statutes Section 603A ("603A"), you have the right to submit a verified request to us, directing us not to make any sale of certain personal information that we have collected or will collect about you. Nevada residents who wish to exercise their rights under this section can email us via the web (click here). Please indicate you are a Nevada resident making a "Nevada Opt-Out" request.
VIRGINIA PRIVACY NOTICE
We collect and process the Personal Information of Virginia residents as described in the California Privacy Disclosure. Beginning on January 1, 2023, under the Virginia Consumer Data Protection Act, Virginia residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Virginia residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Virginia resident when making a request.
COLORADO PRIVACY NOTICE
We collect and process the Personal Information of Colorado residents as described in the California Privacy Disclosure. Beginning on July 1, 2023, under the Colorado Privacy Act, Colorado residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Colorado residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Colorado resident when making a request.
CONNECTICUT PRIVACY NOTICE
We collect and process the Personal Information of Connecticut residents as described in the California Privacy Disclosure. Beginning on July 1, 2023, under the Connecticut Data Privacy Act, Connecticut residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Connecticut residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Connecticut resident when making a request.
UTAH PRIVACY NOTICE
We collect and process the Personal Information of Utah residents as described in the California Privacy Disclosure. Beginning on December 31, 2023, under the Utah Consumer Privacy Act, Utah residents have the rights to access, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Utah residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Utah resident when making a request.
OREGON PRIVACY NOTICE
We collect and process the Personal Information of Oregon residents as described in the California Privacy Disclosure. Beginning on July 1, 2024, under the Oregon Consumer Privacy Act, Oregon residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Oregon residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are an Oregon resident when making a request.
TEXAS PRIVACY NOTICE
We collect and process the Personal Information of Texas residents as described in the California Privacy Disclosure. Beginning on July 1, 2024, under the Texas Data Privacy and Security Act, Texas residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Texas residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Texas resident when making a request.
MONTANA PRIVACY NOTICE
We collect and process the Personal Information of Montana residents as described in the California Privacy Disclosure. Beginning on October 1, 2024, under the Montana Data Privacy and Security Act, Montana residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Montana residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Montana resident when making a request.
DELAWARE PRIVACY NOTICE
We collect and process the Personal Information of Delaware residents as described in the California Privacy Disclosure. Beginning on January 1, 2025, under the Delaware Personal Data Privacy Act, Delaware residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Delaware residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Delaware resident when making a request.
IOWA PRIVACY NOTICE
We collect and process the Personal Information of Iowa residents as described in the California Privacy Disclosure. Beginning on January 1, 2025, under the Iowa Consumer Data Protection Act, Iowa residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Iowa residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
- The request that you are making, (that you are making a Request to Opt Out or any other request rights set forth above that are provided to Iowa Residents).
Please indicate you are a Iowa resident when making a request.
NEW JERSEY PRIVACY NOTICE
We collect and process the Personal Information of New Jersey residents as described in the California Privacy Disclosure. Beginning on January 15, 2025, under the New Jersey Data Privacy and Security Act, New Jersey residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. New Jersey residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
- The nature of your request. Please indicate you are a New Jersey resident when making a request.
Please indicate you are a New Jersey resident when making a request.
NEBRASKA PRIVACY NOTICE
We collect and process the Personal Information of Nebraska residents as described in the California Privacy Disclosure. Beginning on July 1, 2024, under the Nebraska Data Privacy Act, Nebraska residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Nebraska residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Nebraska resident when making a request.
NEW HAMPSHIRE PRIVACY NOTICE
We collect and process the Personal Information of New Hampshire residents as described in the California Privacy Disclosure. Beginning on January 1, 2025, under the New Hampshire Privacy Act, New Hampshire residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. New Hampshire residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a New Hampshire resident when making a request.
TENNESSEE PRIVACY NOTICE
We collect and process the Personal Information of Tennessee residents as described in the California Privacy Disclosure. Beginning on July 1, 2025, under the Tennessee Information Protection Act, residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Tennessee residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Tennessee resident when making a request.
MARYLAND PRIVACY NOTICE
We collect and process the Personal Information of Maryland residents as described in the California Privacy Disclosure. Beginning on October 1, 2025, under the Maryland Online Data Privacy Act, Maryland residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Maryland residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Maryland resident when making a request.
INDIANA PRIVACY NOTICE
We collect and process the Personal Information of Indiana residents as described in the California Privacy Disclosure. Beginning on January 1, 2026, under the Indiana Data Privacy Law, Indiana residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Indiana residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:
Please provide us with the following information when making any such request:
- Name
- Address
- Phone number
- E-mail adrress
Please indicate you are a Indiana resident when making a request.
Your Consent and Notification of Change
By using our Site, telephone consultation, or mailing in requests for information you consent to the collection and use of your information by Adaptive Health. If you do not want to receive additional promotions from us, please let us know by opting out here. If you do not agree to the terms of this Privacy Policy, you should not use our Site or app.
If at some point in the future, there is a change to our information usage practices that affect your personally identifiable information, we will notify you by email or by posting the change on our Site, depending on the change. Accordingly, you should check this posted Privacy Policy for changes. All amended terms automatically take effect 30 days after they are posted.
Corrections/Updates
To make changes to any of your personal information, including name, username, password, shipping address, and telephone number, you can contact us at https://adaptivehealth.com/contact, privacy@adaptivehealth.com, or 1-855-774-8219.
Household members may not make changes to your account information or cancel or renew your account without your express permission.
If you want to subscribe to our e-newsletter, we only require your email address. You may unsubscribe at any time by following the opt-out directions set forth below.
UNSUBSCRIBE FROM EMAIL
To unsubscribe from our newsletter or to stop receiving other unwanted emails, email us at privacy@adaptivehealth.com or see one of the following suggestions to remove emails:
Click Unsubscribe or Update Email Preferences at the top or bottom of the email you are receiving.
Unsubscribing takes 7 to 10 business days for the cycle to run through and update.
UNSUBSCRIBE FROM PHYSICAL MAIL OR OPT OUT OF PHONE CALLS
Contact us at https://adaptivehealth.com/contact, privacy@adaptivehealth.com, or 1-855-774-8219
OPT OUT OF TEXT MESSAGES
Type STOP to the Text Message
VI. Third-Party Websites
Links
Our Site may contain links to third-party websites, which may have privacy policies that differ from our own. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our Site.
VII. Tell Us What You Think
Adaptive Health welcomes your questions and comments about privacy and/or this policy. Please send an email to: privacy@adaptivehealth.com. You may also write us at the following address:
Adaptive Health
615 South College St., Suite 1300
Charlotte, NC 28202
Re: Adaptive Health Privacy Policy
Terms and Conditions
Please also read the Terms and Conditions on the Site to understand additional terms and conditions which apply to the use of our Site.
Privacy Policy last updated February 16, 2026
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