Frequently Asked Questions
Click on a category below for specific answers to the most common questions.
- How long does it take to receive an order?
Your product is shipped via USPS First Class Mail & Canada Post the day after you order and should be on your doorstep 1 to 5 business days later. Orders placed Friday-Sunday are shipped on Monday.
- What are the shipping costs?
Shipping starts at $4.99 per delivery of purchased item to your home. However if larger quantities are purchased in your order, shipping and processing will be calculated accordingly. Applicable taxes will also be added as necessary.
- Can I get the item(s) faster? (Express Overnight, etc.)
Our USPS First Class mail will arrive very quickly at your doorstep. At this time, we do not currently offer express overnight shipment.
- Can you ship to a P.O. Box?
Yes, we can ship to P.O. boxes.
- Which carriers are available to ship my order?
We ship all orders via the United States Postal Service and Canada Post.
- How do I check the status of my order?
You can check the status of your order by calling the Nugenix Customer Service Department at 1-855-714-3234.
- How do I order?
Visit our website at www.Nugenix.com and fill in your personal and credit card information. Our online ordering process is secure, quick and easy and we always respect your privacy.
- Which credit cards are accepted for the program?
We currently accept Visa, Mastercard, Discover, and American Express. At the present time, it is not advisable for Canadian customers to use AMEX as our system recognizes it as US currency.
- Can I pay by cash? If so, how?
We apologize but we do not accept cash payments on www.Nugenix.com.
- Can I pay by check or money order? If so, how?
We apologize but we do not accept checks or money orders on www.Nugenix.com.
- What company name will appear on my credit card statement?
- What if Nugenix doesn’t work?
Unlike most businesses, Nugenix covers you for a full 30 days starting from the date the product was shipped to you. If you're not 100% satisfied with your results, simply attain an RMA number from our Customer Service Department and send us back your unused portion for a full refund. Please note that shipping and processing charges are non-refundable. Customer service comes first at Nugenix.
- How can I be sure that my information is safe and secure?
We take the privacy and protection of your personal information extremely serious. That’s why we use industry-standard security protocols like a 2048-bit encryption connection to ensure any data you send this site stays 100% secure.
- Are your testimonials real?
All individuals featured on our webpage are real people who have experienced real success using Nugenix. They have signed legal consent forms to allow us to showcase their success on our websites and promotional materials.
- How fast will Nugenix work for me?
For best results, we recommend that customers use Nugenix for 8 weeks combined with strength training.
- Will Nugenix create a problem with my other medication?
Consult a health care practitioner before use if you are pregnant or nursing, allergic or sensitive to salicylates (such as aspirin), have gastritis, stomach ulcers, have any other serious medical condition, or use any medications. For adult use only.
- How does the trial program work?
If after your 14-day trial you are certain that you love Nugenix, simply do nothing. Not until day 18 will you be shipped a fresh, one month supply of Nugenix and be subsequently billed the ultra-low price of $69.99 plus $4.99 shipping and processing and applicable taxes. And remember, there's never any obligation-you can cancel your membership at any time, for any reason.
- What is the return policy?
Our trial offer does not obligate you to purchase our product. If you cancel before 18 days have passed, you will not be shipped more Nugenix nor billed any additional charges. You can keep your bottle as our gift to you. After your trial, if you wish to receive a refund for your purchase, you need only send back the unused portion within 30 days of the date the product was shipped to you and a full refund will be provided. Refunds will be provided regardless of reason for dissatisfaction.
- How and where do I send a return?
In order to receive a full refund, you must contact our customer service department at 1-855-714-3234. Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions.
- Do you provide a money back guarantee?
Yes, we provide a 30 day money back guarantee. This means that we offer a complete refund (including shipping and processing) for any returned product postmarked within 30 days of the date the product was shipped to you.
- What is your cancellation policy?
You can cancel your subscription to Nugenix at any time, for any reason, hassle-free. You will not be obligated to receive future shipments nor will you be charged again in the future.
- How can I cancel my order?
You may email us at support@Nugenix.com to cancel your order, or if you'd prefer you may call our Customer Service Center at 1-855-714-3234.
- What is the main ingredient in Nugenix?
The main ingredient is Testofen® which contains Fenuside from Fenugreek - a rare plant. To maximize the potency of Nugenix we created a specialblend which includes Testofen® plus additional key ingredients including zinc and vitamins B12 and B6.
- How does Nugenix work?
Our Boston researchers created Nugenix to help the body restore healthy levels of free testosterone. The key ingredient, Testofen® helps to achieve this.
- What are the usage instructions for Nugenix?
The recommended usage instructions for Nugenix are to take 3 capsules, at the same time, on an empty stomach. On days you work out, you may find it more beneficial to take 30-45 minutes before working out. On non-workout days, we recommend taking it in the morning. The recommended dosage is 3 capsules, however if you feel the need to slightly increase the dosage by 1-2 capsules, that will still be in a safe tolerance zone.
- Are there any side effects associated with Nugenix?
Our research has not indicated any side effects.
- Who produces Nugenix?
The same company that produces several supplements including Instaflex Advanced which is the #1 selling joint support supplement in GNC stores. The company is based in Boston, MA and Charlotte, NC.
- Is it true that Testosterone levels decrease as men age?
Yes - for the overwhelming majority of men. Natural production increases from puberty up to age 30 then it can decrease. And for many men, this decrease in testosterone means lower libido and loss of strength.
- What are the main benefits associated with increased testosterone?
Improved libido and sexual performance. Newfound vitality and passion.
Still can't find your answer? Email us at support@Nugenix.com or call us at 1-855-714-3234 and speak with one of our representatives.
Please call customer care for an RMA number before shipping returns to our US or Canadian address. Packages without an RMA number attached will not be accepted.
For US returns:
2323 South 3600 West
West Valley City, UT 84119
For Canadian returns:
PO Box 1101
RPO Steeles West,
North York, M3J 0L2